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Customer Service Related Courses
Our customer service and employability courses are designed to help you find sustainable employment within the customer service sector. The course should give you the confidence and skills to deal with people face-to-face, over the phone and even via email and social media!
Areas covered within the course can include:
- Customer experience and the importance of this to your employer and customer
- How to maintain the best standards of customer service possible
- Dealing with conflict and difficult customers in a professional and effective manner
- Resolving complaints
- Effective communication
