Level 2 Certificate: Principles of Customer Service

Eligibility Requirements:

• 19+
• Living within a Tees Valley Postcode (AM Training team can make relevant checks)
• Not currently an apprentice or on another funded training programme
• Have lived in the UK 3 years

Overview:

The Principles of Customer Service course helps build confidence in handling customers and delivering excellent customer service. 

Why take this course?

Deliver exceptional customer service, each and every time, with this leading qualification.

Businesses live and die by their reputation, and customer service is perhaps one of the most important factors in ensuring customer retention and repeat custom.

This Level 2 Certificate in Customer Service has been designed to give learners the knowledge and understanding needed to deal with customers on a daily basis as part of their job role.

What are the contents of this course?

Topics include:

• Unit 1: Principles of customer service and delivery
• Unit 2: Understanding customers
• Unit 3: Understanding employer organisations
• Unit 4: Understanding how to communicate with customers
• Unit 5: Understanding how to handle customer information
• Unit 6: Understanding how to resolve problems and deliver customer service to challenging customers
• Unit 7: Understanding how to develop customer relationships